Newark Water & Sewer Announces New Billing Procedure
PARA LEER EN ESPAÑOL, UTILICE LA HERRAMIENTA DE TRADUCCIÓN EN LA ESQUINA SUPERIOR DERECHA DE LA PÁGINA WEB.
PARA LER EM PORTUGUÊS, UTILIZE A FERRAMENTA DE TRADUÇÃO NO CANTO SUPERIOR DIREITO DA PÁGINA.
SEPTEMBER 16, 2024— The City of Newark Department of Water & Sewer Utilities will change its billing cycle beginning this month. The new cycle ensures customers will receive their bills by the 15th of each month and will have 15 days to pay the bill after it was received.
Interest and penalties for unpaid balances will begin to accrue 30 days after the billing date.
“We are improving the system so customers will know exactly when to expect their bills, when to pay them, and when they will be subjected to interest charges and other penalties,” said Newark Water and Sewer Director Kareem Adeem. “This way, the billing cycle is more transparent and user-friendly.”
Director Adeem also announced that customers who have outstanding bills can pay those bills by October 31, 2024, and be given forgiveness for accrued interest and penalties.
“We created a temporary Amnesty Program to encourage customers who are in arrears to get a fresh start,” Director Adeem said. “However, people who don’t take advantage of this program will find their unpaid balances in full, including back interest and penalties, transferred to water liens against their property. So, please, take advantage of this program and pay your bills.”
Customers are also advised that this month's bill may be higher than usual to reflect August and September balances. The Department appreciates customer cooperation as these billing cycle changes are made.
For more information, please visit the official Water & Sewer website at water.newarknj.gov. Questions or concerns relating to these changes should be directed to the Newark Water and Sewer customer service unit at (973) 733-6370.
Below are additional details from Newark Water & Sewer that are pertinent to residents’ billing information:
A late payment fee of 1.5% will be added starting 30 days after the billing date.
Customers with delinquent water and sewer charges from December 2023 or earlier are eligible for our temporary Amnesty Program, which ends on Thursday, October 31, 2024. Exceptions include third-party lien holders, bankruptcy or litigated accounts, and properties involved in court proceedings or municipal foreclosures.
Unpaid 2023 balances will be transferred as water liens on November 1.
Beginning Tuesday, October 1st, the Department will no longer accept PromisePay payment plans. Click here for alternative ways to pay your bill.
Customers are encouraged to sign up for our online payment portal. Make paying your bills easy, fast, and secure by signing up today! Click here for instructions.