Terms and Conditions

Privacy Statement

The City of Newark Water & Sewer is committed to safeguarding your privacy and personal information. We want you to know how we may collect, use, share, and keep information about you when you visit or use our online services and our mobile application.

Information Collection

When you use our online services by accessing our website or our mobile application, we may retain certain personal information from or about you, such as your name, email address, mailing address, telephone number(s), username and password, and payment card or banking information (e.g., so that you can pay your water bill online). For example, we may ask you to provide your professional licensing information (e.g., plumber’s certification) when you use our third-party portal feature. 

Newark Water & Sewer also collects certain technical information from you when you use our online services or our mobile application so that we can give you the best possible customer experience. For example, when you visit our website, we gather internet and browsing information such as the IP address of the device you use to connect to our website, the type of operating system and browser you use, the date and time you visited our site, and the pages you viewed. In addition, we gather information about how you interact with our mobile and online services by using cookies, unique device identifiers for your mobile device, and information about your physical location through a Geographic Positioning System (GPS). If you choose to upload documents or media images using our mobile application, we will receive and save the documents and images in our secure system. 

Newark Water & Sewer recognizes the importance of children’s safety and privacy on the Internet. For this reason and in accordance with local and federal laws, we do not intentionally collect personal identifiable information from children under the age of 13, nor do we offer content targeted to children under 13. 

Information Use

Although we gather technical information when you are visiting or using our online services, we do not collect any personal information about you unless you choose to provide that information to us. You are not required to provide any personal information in order to access or browse our website, but we may request your personal information in order to provide you with certain services, such as setting up an online customer account. The personal information you provide will be used solely for the purposes stated herein. 

Customer Account, Service Announcements, and Validation 

Certain personal information from you is required to create an online customer account or complete an online transaction with us (i.e., pay your water bill). The information you provide helps us process your online transactions and sends you important communications about our services and your customer account with us. We also use your personal information to help us verify who you are, protect against fraud, and enhance the security of your customer account. When you provide licensing and certification information, it allows us to validate that an authorized professional is submitting photographs, documents, videos, or other media images through the features available on our mobile application. 

Links

For the convenience of our visitors and customers, the site may contain links to other sites. While we generally try to link only to sites that share similar high standards and respect for privacy, we are not responsible for the content, products or services offered or the privacy and security practices employed by these other site unrelated to the city of Newark, NJ. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. In addition, the entities operating these third-party sites may use cookies. However, Newark Water has no access or control over these cookies. This Privacy Statement applies only to information collected by Newark Water & Sewer.

Cookies

A cookie is a piece of data stored on your computer and is tied to information about you. If you decide to accept the cookie, the cookie will encrypt your logon information and allow you to access secured areas without having to re-enter your logon information. Cookies are deleted after your web session has ended. Most web browsers allow you to adjust your browser settings to decline cookies but doing so may impact your customer experience on our website.

Location Information (Geographic Positioning System (GPS) 

Location information is used to confirm the precise physical location of your mobile device when used by our mobile app to take a picture or video. 

Security and Information Sharing

Newark Water & Sewer is the sole owner of the information collected on our website and in our mobile application. We will not sell your personal information and we make every effort to protect the privacy of the information you entrust to us. To secure and limit access to your personal and customer account information, we implement reasonable physical, electronic, and procedural safeguards that comply with federal standards. Your personal information will also be restricted only to employees who need the information to perform a specific job. Newark Water & Sewer does not share your personal or customer account information with any third party except as follows: 

  • Where it is necessary for completing transfers and payment transactions; 

  • Where it is necessary for activating additional services; 

  • In order to verify the existence and condition of your account to a third party, such as a credit bureau; 

  • To a customer reporting agency for search purposes only; or 

  • In order to comply with a governmental agency or legal/judicial process. 

Notification of Changes

Newark Water & Sewer reserves the right to change or supplement this Privacy Statement at any time. If we make any substantial changes to this statement (including with respect to how we use customer identifiable information) we will notify you prior to implementing the change (to the extent commercially possible).

Contacting Newark Water/Sewer

Keeping your customer account information up to date is very important. You may correct or update your customer account information online by emailing our Customer Service Department at waterandsewer@ci.newark.n.j.us. If you have any questions or concerns, you may contact us by telephone or postal mail at the address listed below.

The City of Newark Water & Sewer, 239 Central Avenue, Newark, NJ 07103 
Telephone: 973-733-6303 
Email: waterandsewer@ci.newark.nj.us